This more regular interaction helps Volvo, the dealer, and customers work together to identify actions that can greatly impact one of the biggest drivers of profitability – uptime. The greatest benefit of Volvo ACTIVE CARE and the dedicated Uptime Centers is that a customer no longer has to spend time digging for the insights among a mass of machine information - that’s being done on their behalf by Volvo and their Volvo dealer. These reports highlight areas of opportunity to increase the availability of an individual machine – or fleet of machines. The dealer then notifies the customer about the issue and plans when the corrective action can be performed.įortunately critical issues are a rarity, but customers are regularly reassured that their machines are being constantly monitored via weekly Uptime reports. When a critical alarm or a fault on a machine is detected, the dealer is informed, along with diagnostics information on the fault.
#Impact volvo diagnostic software software#
Here dedicated Volvo experts who really understand the machines use state-of-the-art diagnostic software to process the information.
The process is simple: machine data points are captured via CareTrack – Volvo’s telematics system – and monitored remotely via machine-to-machine connectivity by Volvo Uptime Centers around the world. This all amounts to increased uptime and reduced cost for the customer. By knowing what the problem is, dealer technicians need to make fewer trips to the customer site and arrive with the right tools, parts, and expertise to increase the opportunity for a first visit fix. Remote analysis delivers multiple benefits, including catching problems before they become failures and helping smooth service scheduling.
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